Terms and Conditions

These Terms and Conditions apply to every website sale between Palmside NZ Limited and its customers. There will be no variations to these Terms and Conditions unless explicitly stated in writing by Palmside NZ Limited.

Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

License to Use Website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You must not:

  • publish material from this website (including publication on another website)
  • sell, rent or otherwise sub-license material on the website
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
  • edit or otherwise modify any material on the website
  • redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter

Content

While we endeavour to supply correct information on this website at all times, mistakes, errors and omissions may occur. Palmside NZ Limited takes no responsibility for any loss or damage, direct or indirect, resulting from information contained on this site.

Pricing

Prices shown on the Palmside NZ Limited website are in New Zealand dollars and exclude GST. In some cases, the prices shown may only be valid on the website and not in store. We reserve the right to change or alter any prices at any time for any reason. Export orders are zero rated.

Payment

Palmside NZ Limited will accept full payment only for any online order. Payment can be made via a secure page using an SSL certificate with 128 bit encryption. Credit card details will be forwarded to Palmside NZ Limited for the processing of the order.

Warranty

Goods are warranted free from defective workmanship and material provided that the goods are unmodified in any way and are used for the purpose intended by the manufacturer. The warranty covers replacement or repair of the product itself.

Parts used for racing or competition are warranted against manufacturers' defects only. They are not warranted for wear or breakage under any circumstance.

In some cases, specific product warranties come with the product and may need to be registered to become active.

Electrical goods will be only warranted if they have been installed by a competent installer. No warranty applies if incorrectly installed resulting in electrical damage.

Warranty will not be extended beyond that of the manufacturer’s warranty period or conditions. The warranty is limited to replacing or repairing any defective goods returned to Palmside NZ Limited in accordance with the procedure set out in these Terms and Conditions, provided that Palmside NZ Limited is satisfied that the defects were defects in manufacture.

Delivery and Delivery Charges

Cost of delivery will be discussed pending the order process. We will liaise via email to discuss the options before processing your order.

OVERSEAS ORDERS

Customs

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The invoice must reflect actual product prices for parts shipped and will not be altered. Customs duties and taxes are the buyer’s responsibility.

Shipping Costs

We will advise actual shipping upon request and confirm once your order is placed.

Product range and availability

All efforts will be made to fulfil any order placed with Palmside NZ Limited. However, we accept no responsibility should we be unable to supply goods ordered for any reason.

Returns/refunds

Customers have the right to return any good deemed faulty in nature. The following conditions apply to returned items:

  • where goods are being returned due to a fault, they must be in original condition
  • proof of purchase must be provided
  • where return is due to a fault, the customer must contact Palmside NZ Limited within seven days of receiving the product
  • we cannot accept returns on custom-made and indent ordered parts
  • freight costs on returned items are still chargeable to the customer and the customer shall also pay any freight costs in order to return the goods to Palmside.

Exchanges

If the product is faulty or not suitable you may exchange it for the same product or something more suitable providing:

  • the goods exchanged are to the same value or less as the product that was originally purchased
  • the goods deemed unsuitable are in original condition and not opened or damaged in any way

PRIVACY

Personal Information

Through normal business, Palmside NZ Limited may collect customer information including contact and delivery details, purchase history and credit card details. This information will remain confidential, will be held securely and will not be disclosed to any third party without written consent of the owner, except in cases where the information is necessary to carry out the transaction entered into by the customer.

Customer Consent

Customers who do not wish to have any personal information collected and used for any other purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.

Access to Personal Information

Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.

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